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Club Administrator Support


Season Prep and Instructions

Get Started - Season Preparation -->

START HERE! Whether prior to, early on, or start of the season this page sets you and your club up for success. Great place to become familiar with how North Country, USA Volleyball, clubs, participants, and SportsEngine become connected.


Tryouts

Tryouts, Create Teams, Add Participants to Rosters -->

Organize participant information. Creating and Naming Teams. How to Complete a Roster in USA Volleyball/SportsEngine Governing Season.

Forms

CLUB DIRECTOR VIDEO ASSISTANCE

CLUB ADMIN VIDEO MINI-SERIES

This short video series covers an overview of the new system and highlights the largest changes club directors and club administrators should be prepared for. All videos can be watched in order by hitting the play button or you can hit the “playlist” button on the left to select a specific topic.

CLUB ADMIN HELP VIDEOS

These videos are specific to tasks and functions club admins will complete in the USAV MMS. Videos on this page can be viewed in order by hitting the “start watching” button or you can look for a video on a specific topic. These videos are also available from your Club HQ with its correlating help article.

CLUB DIRECTOR MMS DOCS and MANUALS

FREE HQ ADMIN GUIDE

PREMIUM HQ ADMIN GUIDE

Two versions of these documents- one for clubs using free SportsEngine HQ and the other for premium SportsEngine customers. This is available within a club’s HQ.  Note, there is a “last updated” date in the top right hand corner of this manual.

HELP ARTICLES SORTED BY TOPIC

Help articles provide step by step written instructions alongside screenshots or videos of certain tasks.

SportsEngine Support

Admins: You can start a support conversation directly from your website. Log into your SportsEngine account to see the blue "Need Help?" tab on the right-hand side of the screen. Open this help experience and click on the “Contact Help” button to begin a conversation with one of our Customer Success Coaches

Primary Contact Sheet

Policy Process LMS/Academy- Technical User Account/Profile Technical Inquiry Potential Bug Escalation
Player/Parent Club/Region Help Documentation N/A usavhelp@sportsengin,com Club/Region Club/Region Club/Region
Staff/Official Club/Region Help Documentation help.usavolleyballacademy.org usavhelp@sportsengin,com Club/Region Club/Region Club/Region
Club Admin Region Help Documentation help.usavolleyballacademy.org Need Help?" Button Need Help?" Button Need Help?" Button Region
Region Admin USA Volleyball Help Documentation help.usavolleyballacademy.org Need Help?" Button Need Help?" Button Need Help?" Button USA Volleyball Region Services

KEY

Policy  refers to rules or bylaws questions such as, membership(s) needed, roster approval, player waivers, club transfers, tryouts

Process Questions refers to guidance on to how to complete workflows within the Member Management System (MMS).  Club Admin Checklist is a recommended weekly workflow for club administrators

LMS/Academy - Technical refers to issues or questions once in the USA Volleyball to complete coursework

User Account/Profile  refers to members who need help within their SportsEngine user account

Technical Inquiry  If assistance is needed to complete technical workflows in MMS, such as merging profiles, eligibility, sending or receiving club assignment, submitting rosters to the Governing Season



21-22 Club Director Checklist -->

Concise document created by USA Volleyball on how to prepare for the 2021-2022 club season. Much if not same information presented on the NCR website just in a different format.