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Club Administrator Support

Season Prep and Instructions

Club Registration Form - Annual Requirement  This first step annually activates your club with NCR, USA Volleyball, and SportsEngine Member Management System. Cost Free . 
Start Here - First Steps of Season Prep  This page sets you and your club up for success. Great place to become familiar with how North Country, USA Volleyball, clubs, participants, and SportsEngine become connected.
Tryouts, Team Rosters, Add Participants Organize participant information. Creating and Naming Teams. How to Complete a Roster in USA Volleyball/SportsEngine Governing Season.
Club Admin Help Videos for SE HQ
SE HQ Guide for USAV Clubs Without SE Website 
SE HQ Guide for USAV Clubs With an SE Website

SportsEngine Support

SE Frequently Asked Questions (FAQs)

Admins: You can start a support conversation directly from your SE website. Log into your SportsEngine account to see the blue "Need Help?" tab on the right-hand side of the screen.

  • Click on Need Help?  
  • Select the “Contact Us" > "Send Us a Message"
  • Type your message > Send message
  • A SportsEngine  Customer Success Coach will then respond

Primary Contact Sheet

Policy Process LMS/Academy- Technical User Account/Profile Technical Inquiry Potential Bug Escalation
Player/Parent Club/Region Help Documentation N/A usavhelp@sportsengin,com Club/Region Club/Region Club/Region
Staff/Official Club/Region Help Documentation usavhelp@sportsengin,com Club/Region Club/Region Club/Region
Club Admin Region Help Documentation Need Help?" Button Need Help?" Button Need Help?" Button Region
Region Admin USA Volleyball Help Documentation Need Help?" Button Need Help?" Button Need Help?" Button USA Volleyball Region Services


Policy  refers to rules or bylaws questions such as, membership(s) needed, roster approval, player waivers, club transfers, tryouts

Process Questions refers to guidance on to how to complete workflows within the Member Management System (MMS).  Club Admin Checklist is a recommended weekly workflow for club administrators

LMS/Academy - Technical refers to issues or questions once in the USA Volleyball to complete coursework

User Account/Profile  refers to members who need help within their SportsEngine user account

Technical Inquiry  If assistance is needed to complete technical workflows in MMS, such as merging profiles, eligibility, sending or receiving club assignment, submitting rosters to the Governing Season