This short video series covers an overview of the new system and highlights the largest changes club directors and club administrators should be prepared for. All videos can be watched in order by hitting the play button or you can hit the “playlist” button on the left to select a specific topic.
These videos are specific to tasks and functions club admins will complete in the USAV MMS. Videos on this page can be viewed in order by hitting the “start watching” button or you can look for a video on a specific topic. These videos are also available from your Club HQ with its correlating help article.
Two versions of these documents- one for clubs using free SportsEngine HQ and the other for premium SportsEngine customers. This is available within a club’s HQ. Note, there is a “last updated” date in the top right hand corner of this manual.
Help articles provide step by step written instructions alongside screenshots or videos of certain tasks.
Admins: You can start a support conversation directly from your website. Log into your SportsEngine account to see the blue "Need Help?" tab on the right-hand side of the screen. Open this help experience and click on the “Contact Help” button to begin a conversation with one of our Customer Success Coaches
|Policy||Process||LMS/Academy- Technical||User Account/Profile||Technical Inquiry||Potential Bug||Escalation|
|Club Admin||Region||Help Documentation||help.usavolleyballacademy.org||Need Help?" Button||Need Help?" Button||Need Help?" Button||Region|
|Region Admin||USA Volleyball||Help Documentation||help.usavolleyballacademy.org||Need Help?" Button||Need Help?" Button||Need Help?" Button||USA Volleyball Region Services|
Policy refers to rules or bylaws questions such as, membership(s) needed, roster approval, player waivers, club transfers, tryouts
Process Questions refers to guidance on to how to complete workflows within the Member Management System (MMS). Club Admin Checklist is a recommended weekly workflow for club administrators
LMS/Academy - Technical refers to issues or questions once in the USA Volleyball to complete coursework
User Account/Profile refers to members who need help within their SportsEngine user account
Technical Inquiry If assistance is needed to complete technical workflows in MMS, such as merging profiles, eligibility, sending or receiving club assignment, submitting rosters to the Governing Season